Krishna Chaitanya

📍 Hyderabad, India • 📧 krishnachaitanya366@gmail.com • 🔗 LinkedIn

Summary

Seasoned Principal Engineer with over 20 years of experience in distributed systems, AI-driven workflow automation, and cloud architecture. Known for driving innovation, scaling enterprise solutions, and leading cross-functional engineering teams to deliver high-impact products with measurable outcomes.

Technical Skills

• AI/ML: RAG, Generative AI, AI Agents, Computer Use Operator Agent, ReAct
• Languages: Java, JavaScript
• Cloud: AWS, Kubernetes, Docker
• Systems: Distributed Systems, Microservices
• Additional: API Design, Multi-tenancy, High Availability, Performance Optimization

Experience

ServiceNow, Hyderabad — Senior Staff Engineer (Nov 2023 – Present)

• Architected the Now Assist AI Web Agent (Operator Agent) for automating ITSM/ITOM tasks via browser interaction, earning the 2025 Platform Llama Award.
• Designed Fluid Flows Agentic Workflow to identify and optimize stale workflows, showcased at Knowledge 2025.
• Built Vector Search RAG integration for Text2Flow, influencing broader ServiceNow RAG adoption.
• Launched Ten Chocolates Knowledge Series to boost distributed systems literacy across a 200+ engineer org.

fabric Inc, Remote — Software Development Engineer (Dec 2021 – Nov 2023)

• Established API Governance, reviving an $8M sales pipeline via standardization.
• Reduced Cart API latency from 2s to 200ms and Loyalty compute latency from 30s to 700ms.
• Designed scalable systems for Identity, Loyalty, PIM, and Cart; won 2022 Delta Award.
• Led the Architectural Review Board across central initiatives.

UI Solutions (Startup), Hyderabad — Co-Founder (Jan 2016 – Dec 2017)

• Delivered mobile apps for 25 clients with a team of 15 developers.
• Created a user acquisition platform that dropped CPI from ₹500 to ₹50 using public WiFi hotspots.
• Reached 10K+ MAUs before disruption by free mobile data providers like Jio.

Project Partners (Oracle Partner), Remote — Principal Software Developer (Oct 2008 – Nov 2021)

• Built enterprise-grade UI apps integrated with Oracle EBS R12 for project management.
• Led delivery for over 20 Fortune 500 clients across verticals.

Oracle Inc, Hyderabad — Senior Applications Engineer (Jul 2005 – Sep 2008)

• Resolved 400+ customer issues and refactored legacy modules in Oracle Apps Projects.
• Reduced bug inflow by 30% through stabilization and cleanup efforts.

Education

B.E. (Hons), Electronics and Instrumentation — BITS Pilani (2001–2005)
CGPA: 9.05/10
Relevant Coursework: Artificial Intelligence, Data Structures and Algorithms